Customer support
Get help with routine customer conversations and keep requests organized.
- Email and ticket handling
- Order and subscription questions using your guidance
- Escalation of complex or sensitive cases
For growing online businesses
Customer support, made simpler.
Lovoki helps small online businesses take care of their customers and simplify the digital tools behind their operations — with personal, practical support.
Personal serviceClearly defined scopeTools selected for your needs
What we do
Everyday support, plus the right tools.
Start with the customer-service tasks taking up your time. Then improve the workflows and software that make those tasks easier to manage.
Support setup
Make customer support easier to run with a more consistent process.
- Reusable response templates
- Inbox and ticket workflow organization
- Common-question and issue summaries
Digital tools
Find practical software that fits your team's needs and budget.
- Helpdesk and shared-inbox tools
- Password management and secure email
- Third-party product guidance and agreed setup
A simple process
Start small. Improve as you go.
No complicated transformation project. We agree on the tasks first, work within your existing process, and review what can be improved.
01
Understand your workflow
We discuss your support channels, common questions, preferred tone, and the tasks you want to delegate.
02
Agree on a clear scope
We define hours, working times, access permissions, responsibilities, and when issues must be escalated to you.
03
Deliver and review
We handle the agreed work, document recurring issues, and discuss whether ongoing support makes sense.
First engagement
Try a focused 14-day pilot.
A small, defined first step for businesses that want to see how Lovoki works before considering ongoing support.
Founding-client pilot
€99 / 14 days
Up to four hours of support work, with a practical review of your current workflow.
- Up to 4 hours of agreed customer-support tasks
- Up to 10 reusable response templates
- Recommendation for one relevant support or business tool
- A short summary of recurring issues and improvements
About third-party tools: Lovoki can help compare tools and, where agreed and authorized, support setup or onboarding. Software subscriptions are subject to the provider's own terms and charges. Any applicable referral commission will be disclosed.
Let's talk
Tell us what is taking up your support time.
Share a little about your business and the customer-service tasks you'd like help with. We'll start with a conversation about fit and scope.